Cancel and Refund Policy

 
Thanks for using cablo and provision soft for your travel services at our mobile app, website and facebook pages.
 
If you are not entirely satisfied with your purchase, we're here to help.
 
 
Cancel and Refund Terms
 
Since this is a service based solution for you, so there is no refund in standard case and you can not claim the chargeback after services.
 
Ticket and trip cancelation- in the event of ticket and trip cancelation , you are eligible for the refund of your amount in full and part  as per the terms of services. As per the standard terms any car rental services / vehicle rental services  canceled before the commencement of services will get refund as per the terems of refund.

Right of reject

Cablo is full authorised to cancel any trip / Booking / car rental services without any reason to customer before start of the trip. In the event of such cancelation , the refund of advance will be sole descretion of the company and by accepting the booking you are accepting the right of rejection as well.

There is many reason behind the cancelation that includes but not limited to, non-availibility of vehicle in certain location, threat and protection, natural disaster in the area of services, operation team not find customer appropriate for the services,  suspect illigal use of vehicle, the purpose of use not match from booking request, driver not available for services.

 
For Bus Ticketing – cancelation policy will be apply as per the rules of bus operator and written on booking section before final confirmation of booking.
 
All refund will be directly processed by the provision soft private limited or from payment gateway as per the instruction from the provision soft for the same.
 
car Rental Trip Cancelation Terms( applied for all vehicle )
  • 3 Days Before start of Ride - 100% Refundable after deduction of 250 as processing fee
  • 24 Hrs to 3 Days before start of Ride - 50% of booking amount refunded
  • 6 Hrs to 24 Hrs before Start of the Trip - 25% of booking amount is refundable
  • 6 Hrs Before TRip Start - No Refund will be provided
  • No Show - In case customer not come / or not apear due to any reason , No Refund will be provided
  • When driver and Vehicle Informtion Shared with customer then there is no Refund at all

 
Return
 
Provision soft is a marketplace for Travel and travel related services hence , return policy not applicable for us.
 
 
 
Shipping
 
All services of provision soft based on tour and travel and hence there is no physical merchandise that required shipping, hence no need to add any shipping address and shipping terms not applicable for our kind of business.
 
 
 
Non- Refundable/ Non- returnable Products / Services:
Our Most of the services in non-refundable and refund in process as per the terms of services.  Below is the high light of the non-refundable stuff that need to consider.
 
  • Bus Ticketing – any bus ticket after the departure Hour expiry is not refundable at any cost.
  • Hotel Booking and guest House – No refund after completion the check-in times.
  • Cab Booking – Nonrefundable if driver reach the pickup point then customer not come or come late after 30-40 minutes.
 
 
 
Contact Us
 
If you have any questions on how to use our services or want to make any valid claim about your refund please write to us below.
Email : refund@provisionsoft.in
Phone + 91 -11 – 46 444 777
Postal address – provision soft private Limited
63./12B 2nd floor , rama road Industrial area, Kirti nagar, New Delhi 110015